Monitor by 2N5 or Klearcom for toll-free and IVR testing?
Choose Klearcom if you need to test toll and toll-free numbers in many countries, with failure triage around the clock. Choose Monitor if your numbers are 0800, 0300 and 4004 numbers and SIP trunks in Brazil, and you want a service managed by 2N5, in Portuguese or English, with email alerts that keep going until someone takes ownership.
Monitor by 2N5 and Klearcom, side by side
| Feature | Monitor by 2N5 | Klearcom |
|---|---|---|
| Places real test calls | Yes: calls SIP trunks, 0800, 0300, 4004 and landline numbers, the way a customer calls | Yes: tests toll and toll-free numbers and IVRs (source) |
| Where it calls | 0800, 0300, 4004 and landline numbers, from Brazil, with any carrier | 100+ countries; whether it covers 0800 numbers from inside Brazil: not verified (source) |
| What it checks in the IVR | Whether the IVR answers with the right greeting, by comparing what the call heard with each number's reference recording; it does not walk through the menu options | How it validates the IVR and whether it walks the menu: not verified |
| How it measures voice quality | MOS-LQO measured on the received audio, against the reference recording (ITU-T P.800.1) | Not verified |
| Confirms the failure before alerting | Yes: it repeats the call, and only four failures in a row by default (the first plus three retries) open an incident | Not verified |
| How it alerts and who follows up | Email, in tiers, until someone acknowledges with a tap on the link in the email | Failure triage 24 hours a day, 7 days a week; alert channels: not verified (source) |
| SLA report | Yes: every month, with availability for the month and for the last 12 months | Not verified |
| In Portuguese | Yes: product, alerts and reports in Portuguese and English | Not found: we found no Portuguese pages in our research on October 14, 2026 |
| Managed service or do it yourself | Managed service: 2N5 registers, verifies and configures every circuit | Not verified |
| Published pricing | Yes: monthly plans in US and Canadian dollars; Enterprise on request | Not verified |
Where Klearcom is better
- It tests toll and toll-free numbers and IVRs in 100+ countries, which matters if your contact center takes calls from outside Brazil or has numbers in other countries.
- It does failure triage 24 hours a day, 7 days a week, according to the service page.
What is the difference between Klearcom and Monitor?
Reach and the shape of the service. Klearcom tests toll and toll-free numbers and IVRs in 100+ countries, with failure triage around the clock. Monitor focuses on Brazil: it calls 0800, 0300, 4004, landline numbers and SIP trunks, and is a service managed by 2N5. Both place real test calls. What Klearcom offers beyond that, the page we read does not say, which is why several cells in the table are marked as not verified.
When should I choose Klearcom?
When the numbers to test are spread across several countries, or when your contact center takes calls from outside Brazil and you need to see how the number answers in each market. Choose it as well if you want failure triage done around the clock by the vendor itself. And if you need to walk through the options of an IVR menu, Monitor today checks the greeting, not the menu: ask Klearcom what it covers, because we did not verify it.
Where does Monitor fit?
In companies with 0800, 0300 and 4004 numbers and SIP trunks in Brazil that need to prove the number answers, without building anything. 2N5 registers each circuit, records the reference greeting of the IVR and calls at the agreed pace, overnight included. Each call is judged by whether it was answered, whether it played the right message and the MOS-LQO of the received audio; see voice quality. A confirmed failure climbs by email, tier by tier, until someone takes ownership; see alerts and escalation. Every month an SLA report arrives with the 12-month figure. See how it works.
What if I was already evaluating Cyara?
The comparison among Cyara, Klearcom, VistaCX and Monitor is in Cyara alternatives.
How much does each one cost?
We did not verify Klearcom’s pricing. Monitor publishes monthly plans in US and Canadian dollars, set by the number of monitored channels and daily tests per channel; the Enterprise plan is on request. See how to buy and other comparisons. For the whole field, see the guide VoIP monitoring tools in Brazil.
Facts about Klearcom, with sources
- Klearcom runs tests of toll and toll-free numbers and of IVRs. Source
- Klearcom states coverage of 100+ countries. Source
- Klearcom states failure triage 24 hours a day, 7 days a week. Source
Each fact above was read at the source shown on October 14, 2026 and is checked again every quarter; a change shows up here with the new date.
Frequently asked questions
Does Klearcom test 0800 numbers in Brazil?
Klearcom says it tests toll and toll-free numbers in 100+ countries, but we could not confirm whether 0800 numbers are tested from inside Brazil, or with which carriers. We also found no Portuguese pages on its site. Monitor calls 0800, 0300 and 4004 numbers from Brazil, with any carrier, and delivers alerts and reports in Portuguese.
Does Klearcom confirm a failure before alerting?
We could not confirm it. The page we read mentions failure triage 24 hours a day, 7 days a week, but does not say whether the test is repeated before the alert. Monitor repeats the call, and only consecutive failures, four by default, open an incident. That keeps one call that failed for no reason from raising a false alarm.
Klearcom or Monitor: which one tests an IVR better?
It depends on what you need to prove. Monitor calls the IVR and checks that it answers with the right greeting, by comparing it with the reference recording, but it does not walk through the menu options. What Klearcom checks inside the IVR was not verified; ask it for a demo with your own flow.